redplum.com

Problems Printing? Troubleshooting Tips!

Topics in this post: Printing   Java  

Having trouble printing?  

Computer Information

Make sure you’re using one of these operating systems and browsers:

  • Windows 10
  • Windows 8.1/8
  • Windows 7
  • Windows Vista (upgrade to IE9, or use Chrome or Firefox)
  • Windows XP (users will need to use Chrome or Firefox)
  • Mac OSX10.7 and higher.
  • Mobile devices and tablets are not supported.  

How do I install the coupon printing software on Windows?  Read this article.  

Mac users – Please read this article

 

Common Problems

The coupon printing software isn’t working

I’m getting a “Print@Home not found” error

I’m getting a “No apps installed” error

I'm getting "Sorry, you have already viewed the offer" message

Special message for XP and IE8 users

 

Additional Information

Why do these coupons look different than what I see from these vendors in the paper?

Printing coupons
  • Add coupons to the queue

    Click on the plus sign () for an individual coupon to add it to the print queue.

  • Open the queue

    Look for the pink button(s) that say to "View print queue & print" or "Print Coupons." The number of coupons you have in the queue is displayed. Click there to open the queue.

  • Print your coupons

    Click on the "Print these coupons now" button to print all of the coupons in the queue.

  • The print driver

    We use a print driver that must be installed before printing. This is a small, secure application that installs on your desktop or laptop.



Downloading coupons
  • Participating grocers

    Redplum.com offers coupons from participating grocers that can be downloaded to your store loyalty cards.

  • Select a default grocer

    If you see a coupon that has a download option click to select your default grocer.

  • Download the coupon

    If that coupon is offered at that grocer you will be given the option to go to the grocer’s website to download the coupon.